Emphasizing dialog with a wide range of stakeholders

AISIN Group focuses on dialog with a wide range of stakeholders, including customers, shareholders, investors, suppliers, employees and local communities, so that we can meet our stakeholders’ expectations.

Key venues for dialog with stakeholders (examples for Aisin Seiki)

Stakeholder Main method of dialog Frequency Details Application to business activities
Customers Customer communication desk As needed Handling feedback by phone and email form Improving customer service activities
Providing information in our Integrated Report and on our company website As needed Distributing information on our company and the nature of our business as needed. Creating an FAQ page, etc.
Shareholders and investors General Meeting of Shareholders Once per year Business reports, balance sheets and consolidated balance sheets, reporting of audit results and discussion and decisions about matters that need to be decided Initiatives to improve the quality of our management and improve the value of the company in the medium to long term
Financial results briefing Four times per year Press conferences and teleconferences to share information such as an overview of our financial results
Individual visits and inquiries As needed Explanations and exchange of opinions with institutional and individual investors about our financial situation, business and products
Providing information in our Integrated Report and on our company website As needed Distributing information on our company and the nature of our business. Creating an FAQ page, etc.
Suppliers General meetings of suppliers and various meetings, training sessions and events with Aisin Suppliers Network As needed Sharing procurement policies, mutual refinement, strengthening of partnerships Building a relationship of coexistence and mutual prosperity based on mutual trust
Providing information in our Integrated Report and on our company website As needed Distributing information on our company and the nature of our business. Creating an FAQ page, etc.
Local communities, NGOs and NPOs Local round-table discussions Several times per year Explanation and exchanges of opinion about our initiatives Contribution to sustainable development of local communities, awareness and solution of social issues
Invitation to AISIN events and involvement in community events As needed Interaction with local residents
Involvement in joint projects between public and private sectors As needed Joint proof-of-concept experiments, etc.
Communication with NGOs, NPOs and community organizations and involvement in joint activities As needed Social contribution activities and volunteer work in each area
Employees Regular meetings and round-table discussions between employees and management Several times per year Discussion, negotiation, exchanges of opinion and mutual understanding about issues between employees and management Strengthening of relationship between employees and management and reforms and improvement of work cultures based on mutual trust
Various surveys to assess employees’ awareness Several times per year Surveys for employees on workplace culture and their experience of the company
Providing information using the company intranet and internal reports As needed Distributing and sharing company information