Relationship with Stakeholders
Emphasizing dialog with a wide range of stakeholders
Engagement with stakeholders is one of our corporate principles. We endeavor to strengthen our engagement with all of our stakeholders, placing great importance on dialog with stakeholders such as customers, shareholders and investors, employees, local communities and suppliers. We look at the constant changes in the needs of society and our customers as opportunities to create new value, and actively work to create value that suits each new era.
We are also working to achieve sustainable growth and increase our corporate value through initiatives that solve social issues through our business operations. We will continue to carry out initiatives with the aim of remaining a company that acts in good faith in the spirit of our corporate principles and earns our stakeholders’ trust.
Key venues for dialog with stakeholders (examples for Aisin)
| Stakeholder | Main method of dialog | Frequency | Details | Application to business activities |
|---|---|---|---|---|
| Customers | Customer communication desk | As needed | Handling feedback by phone and email form | Improving customer service activities |
| Providing information in our Integrated Report and on our company website | As needed | Distributing information on our company and the nature of our business as needed. Creating an FAQ page, etc. | ||
| Shareholders and investors | General Meeting of Shareholders | Once per year | Business reports, balance sheets and consolidated balance sheets, reporting of audit results and discussion and decisions about matters that need to be decided | Initiatives to improve the quality of our management and improve the value of the company in the medium to long term |
| Financial results briefing | Four times per year | Press conferences and teleconferences to share information such as an overview of our financial results | ||
| Individual visits and inquiries | As needed | Explanations and exchange of opinions with institutional and individual investors about our financial situation, business and products | ||
| Providing information in our Integrated Report and on our company website | As needed | Distributing information on our company and the nature of our business. Creating an FAQ page, etc. | ||
| Suppliers | General meetings of suppliers and various meetings, training sessions and events with Aisin Suppliers Network | As needed | Sharing procurement policies, mutual refinement, strengthening of partnerships | Building a relationship of coexistence and mutual prosperity based on mutual trust |
| Providing information in our Integrated Report and on our company website | As needed | Distributing information on our company and the nature of our business. Creating an FAQ page, etc. | ||
| Local communities, NGOs and NPOs | Local round-table discussions | Several times per year | Explanation and exchanges of opinion about our initiatives | Contribution to sustainable development of local communities, awareness and solution of social issues |
| Invitation to AISIN events and involvement in community events | As needed | Interaction with local residents | ||
| Involvement in joint projects between public and private sectors | As needed | Joint proof-of-concept experiments, etc. | ||
| Communication with NGOs, NPOs and community organizations and involvement in joint activities | As needed | Social contribution activities and volunteer work in each area | ||
| Employees | Regular meetings and round-table discussions between employees and management | Several times per year | Discussion, negotiation, exchanges of opinion and mutual understanding about issues between employees and management | Strengthening of relationship between employees and management and reforms and improvement of work cultures based on mutual trust |
| Various surveys to assess employees’ awareness | Several times per year | Surveys for employees on workplace culture and their experience of the company | ||
| Providing information using the company intranet and internal reports | As needed | Distributing and sharing company information |