Promoting CSR management through dialogue with stakeholders

The AISIN Group promotes CSR activities by placing an emphasis on dialogue with our stakeholders, including customers, shareholders and investors, suppliers, employees and local communities.

Example of Aisin Seiki

Customers

Main customer contact point: Customer Support Department

Through its Customer Support Department, Aisin Seiki strives to respond promptly, accurately and politely to customer inquiries regarding its lifestyle related products.

Suppliers

Main contact point: Purchasing Planning & Administration Department, Materials & Machinery Purchasing Department, Purchasing Group of Planning Department in respective product divisions

In order to promote collaboration with suppliers throughout the Group, we hold a New Year’s party, technical exchange meetings, presentations on our Global Procurement Policy and other gatherings.

Shareholders and Investors

Main contact point: Finance & Costing Department

In addition to holding presentations on business performance and the announcement of financial results, we appropriately respond to individual interviews in a timely manner.
Presentations on business results are also held for overseas investors in respective regions.

Employees

Main contact point: Human Resources Management Department

We value dialogue with employees and are working to facilitate such dialogue by promoting communication in daily operations and through Company-wide personnel exchanges, supervisor-subordinate interviews in the workplace, periodic labor-management gatherings and employee awareness surveys.

Local communities

Main contact point: General Administration Department

We are developing community-based social contribution activities unique to the AISIN Group at locations in Japan and overseas.