Communication of our basic social responsibilities

We have declared our commitment to thorough compliance in AISIN Group Principles of Corporate Behavior. We have also formulated and communicated to all employees the Guidelines in Compliance with Social Responsibility to put the philosophy underpinning these principles into practice. The president himself is leading our efforts to reinforce compliance.

Furthermore, in concert with the revision of the AISIN Group Principles of Corporate Behavior, we strive to communicate them to all employees, having prepared a take-along AISIN Group Principles of Corporate Behavior card and distributed it to all employees, and having enabled all employees to confirm the Principles at any time on our website.

Compliance principles

AISIN Group believes that compliance is not only about following laws and regulations but about meeting people’s expectations and earning their trust as a good corporate citizen from the perspective of harmony with society and nature, a corporate principle of ours. We are carrying out extensive group-wide initiatives around the world to ensure that everyone in AISIN Group shares the same strong sense of ethics regarding acting honestly, fairly and in good faith, and that compliance is their default state of mind.

AISIN Group compliance framework

AISIN Group has established a Consolidated Business Ethics Committee to make decisions about important policies and frameworks regarding compliance in the group. In January 2018, we established a legal affairs division at the AISIN Group Head Office, bringing together all departments involved in legal affairs to ensure that the whole of AISIN Group meets or exceeds a particular level of compliance. Acting as the group’s only specialist legal affairs division, this division plans and implements global group compliance activities.

Organizational diagram of Consolidated Business Ethics Committee*

*As of the end of FY 2020

Activities to raise awareness of compliance

To ensure that compliance is the default state of mind for every employee in AISIN Group, we are using initiatives such as group training and e-learning to ensure that every employee around the world has access to compliance training. We also distribute workplace discussion sheets with specific topics and publish a monthly compliance report to raise awareness of compliance. Our domestic group companies are surveyed about their awareness of compliance.

AISIN Group carries out three main types of training to ensure that everyone from top management to employees is aware of compliance. These are level-specific training, rolespecific training and topic-specific training. Level-specific training is training for new directors, newly promoted personnel and new employees that contains content on compliance. A compliance seminar is held every year for all of the Japan-based directors in the group. Outside experts are invited to give talks on the latest trends related to compliance or topics chosen based on AISIN Group’s situation, so that directors can lead by example. Role-specific training includes training given to personnel who are about to transfer to an overseas post and training for heads of division and higher levels of management in overseas companies. Annual compliance training is also given to compliance enforcement personnel in each department of domestic group companies. 745 people attended this training in fiscal year 2020. Enforcement personnel carry out departmental training and awareness-raising activities about compliance on a day to day basis.

Our awareness surveys are conducted every October during AISIN Group Business Ethics Campaign Month, as part of our activities to raise awareness of compliance. All employees at our domestic group companies are surveyed (78,936 respondents in fiscal year 2020) about their awareness of a wide range of points regarding compliance. The results for fiscal year 2020 indicated that 96.3% of employees had a high (improved) awareness of compliance and 91.3% would take appropriate action in the event of a compliance violation, such as cautioning the offender or reporting them to a supervisor. Improvement activities based on these results were incorporated into our compliance activity plan for fiscal year 2021 and have been put into action.

Training for compliance leaders
Training for compliance leaders

Early detection and correction of issues through whistleblowing system

AISIN Group has a service for reporting and questions about compliance. The service is available to everyone who works for AISIN Group and people connected to them, such as family members. Anonymous contact is accepted. We endeavor to detect and correct violations as quickly as possible with this service. Thorough attention is paid to the rights of whistleblowers, including privacy and prevention of reprisal, when taking measures.

In Japan, there are three services to suit different purposes: an internal reporting service within each company, a groupwide external reporting service handled by an attorney and a service handled by the legal affairs division in our Group Head Office. The legal affairs division in our Group Head Office is involved as appropriate to ensure early detection and correction of issues.

Similar whistleblowing services are being set up overseas, and sites in other Asian countries and North America are able to use the main group service.

Reports and requests for advice regarding compliance
Report/request for advice Cases
Abuses of power 41
Issues related to work hours 14
Grievance with working conditions 4
Sexual harassment 7
Workplace bullying 5
Foul play/violation of rules 18
Other 5
Total 94

Aisin Global Hotline

AISIN Group also has a reporting system which enables external stakeholders to report any concerns related to AISIN Group’s compliance.

1. Contents that can be Consulted and Reported

Any behavior or act by the officers and employees of AISIN Group that violates AISIN Group’s compliance polices, including, but not limited to, the following:

  • ・AISIN Group Principles of Corporate Behavior
  • ・Guidelines in Compliance with Social Responsibility
  • ・AISIN Group Human Rights Policy

<Contents that cannot be Consulted and Reported>

  • ・Items intended for slander or libel against others
  • ・Fake reports

2. Target User of this Hotline

Suppliers and customers which are in a business relationship with AISIN Group, as well as anybody of the general public

3. Method and Flow of Consultation and Report

Consultations and Reports can be made via web input by providing identity or under anonymity. For more proper investigation, we ask the whistleblower to provide as precise as possible the facts concerning the consultation and report (e.g., when/where/how it happened, who is involved, what are the concerns, how whistleblower become aware about it).

The flow of consultation and report is as follows.

The acceptance of consultation and report through Aisin Global Hotline is conducted by an independent, trustworthy third-party organization, NAVEX Global, Inc. Contractual confidentiality is imposed on NAVEX Global, Inc., so please feel reassured to consult and report.

4. Other Notification about Consultation and Report

  • ・The facts and contents of the consultation and report, as well as the information provided by the whistleblowers to this Hotline, will be used only for the purpose of investigation, and will be strictly kept confidential within the parties involved in such investigation. Without the consent of the whistleblower, such information will not be used for purposes other than as mentioned above, and will not be disclosed to third parties other than the above-mentioned parties involved in the investigation.
  • ・Retaliation due to the fact that a consultation or report was made via this Hotline is prohibited.
  • ・We take the consultations and reports from the whistleblowers seriously, and will review and conduct any necessary investigation.
  • ・Please do not divert or secondarily use a part or all of the communication received from this Hotline.